Privacy Policy
Student and owner data sit at the centre of YOUNISTAY. This policy sets out, in plain terms, what is collected and how it is used.
What this policy covers
This policy explains what information YOUNISTAY collects when you use the platform to find a room, list a property, or manage a stay, and how that information is used.
It applies to both sides of the platform - students searching and matching, and PG or hostel owners listing and managing rooms.
Information we collect
From students, we collect the details needed to match a room: budget range, college or study location, preferred area, and lifestyle preferences such as sharing size, food preference and study hours.
From owners, we collect property and room details, rent and lease terms, and the identity information required to verify a listing before it reaches students.
When a stay is active, we also process rent, deposit and payment records so that reminders, collection and refunds can run.
How we use it
Student information is used to rank and recommend rooms that fit, to match compatible roommates, and to manage rent and deposits during a stay.
Owner information is used to publish verified listings, automate rent collection and deposit tracking, triage maintenance requests, and forecast upcoming occupancy.
We do not sell personal information, and we do not use it for purposes unrelated to matching, managing a stay, or improving the platform.
Roommate and match sharing
When a match or roommate pairing is made, only the details relevant to that match are shared between the people involved. Private information beyond what a match requires is not exposed to the other side.
Payment information
Rent and deposit payments are processed through established payment providers. We record what a room paid and when for the purpose of the ledger, and we do not store raw card details on our own systems.
How long we keep it
Account and matching information is retained while an account is active and for a limited period afterwards, then removed.
Records tied to a completed stay, such as rent and deposit history, are kept only as long as needed to support that stay and any related obligations.
Who can access it
Access to information is scoped by role. Owners can see data for their own rooms and residents; students can see their own matches and payments. Internal access is limited to what is needed to operate and support the platform.
Your choices
You can request access to the information held about you, ask for corrections, or request deletion of your account and associated data, subject to any records we are required to retain for an ongoing stay.
You can also update your preferences at any time, which changes the matches and recommendations you receive.
Cookies and usage data
We use a small amount of usage data to keep the platform working and to understand how features are used, so that matching and management can be improved over time.
Changes to this policy
As the platform grows, this policy may be revised to reflect new features or practices. Material changes will be communicated through the platform.