Urgent issues jump the queue on their own.
A leaking pipe and a squeaky door should never sit in the same undifferentiated inbox. Triage reads each request, categorises it, and pushes the urgent ones to the front.
Categorise, prioritise, escalate.
Categorised on arrival
Each request is sorted by type - plumbing, electrical, appliance, cleaning - the moment a student raises it, so nothing needs manual sorting.
Prioritised by impact
Severity and how many rooms are affected set the order, so a water leak outranks a cosmetic fix without anyone deciding by hand.
Escalated when urgent
Anything that touches safety - electrical faults, gas, major leaks - is flagged for immediate attention rather than waiting in line.
One morning of requests.
Four requests arrive within an hour. Here is the order triage puts them in, and why.
Requests in, priority out
The leak and the sparking socket are escalated at once as safety issues. The geyser is queued as high impact. The hinge is scheduled as routine - visible, tracked, but never blocking the things that matter.
Escalation flow
- Safety issue detected, flagged urgent and surfaced immediately.
- High-impact issues queued ahead of routine ones.
- Routine requests scheduled in order, none lost.
Give maintenance an order that makes sense.
See how triage keeps urgent issues moving and routine ones from piling up across your rooms.